Michael Bower Digital
Strategic Online Marketing
Strategic Online Marketing


Back in '98 all you needed was a website.
1998 is gone. Nowadays your customers are interacting with your brand all over the tentacles of the digital landscape;
Apr 25th
That’s how much of the time your web host promises they will keep your website up.
If you agree to this, you are ok with almost 9 hours of downtime per year.
It’s a simple calculation: 365.25 days per year times 24 hours per day = 8,766 hours per year times .1% = 8.766 hours per year of downtime.
I don’t know about you, but that’s not ok with me.
According to my friend Mike Roberts over at Mindgruve, 94% of people hitting your website are going to distrust you if you have a poor design.
I was already dealing with a client site being down today, so when I read this it made me think: during your 9 hours per year, how many people are going to distrust you / click the back button / not convert if your site doesn’t even load?
Ignoring for a moment the possibility of human / software error, and thinking only about downtime caused by a problem on your web host / network side…if your business is like many,
This is a problem, and for a long time folks either (a) tolerated their site being down 9 hours per year; or (b) did something expensive, involving words like colocation and high-availability and DNS failover.
SPOILER: There is no reason you can’t achieve 100% hardware /network uptime, thanks to our new, AWS / Rackspace hosting solution (mentioned at the bottom).
LONG EXPLANATION / BACKGROUND:
On a basic level, there are two main reasons a website goes down (in order of likelihood):
Here are some ways we minimize downtime:
1. Prevent (Software/Human Error)
2. Plan (for Hardware/Network Error)
RECOMMENDATIONS / WHAT DO I DO ABOUT THIS:
Mar 10th
We get approached all the time by folks who are absolutely convinced they know how to build “the next Facebook” which will immediately go viral to become the most popular website in the world.
To summarize the typical story line:
Here are some questions we encourage them to consider:
In order to help our clients and ourselves understand this better, we did some research a little while ago about how some of the top social networks launched. The data are contained in a Google Spreadsheet (which we are updating), and the observations are below.
Jan 20th
BASE
It’s simple. You log in and drop in your deals. Then when you move them along the pipeline you change their status. I love it! I have used salesforce, Act, email programs, excel spreadsheets, zoho, you name it–too complicated.
Gotta try it.
http://bit.ly/rvMFHh
Aug 22nd
A brief history of bad company names (as told by me):
You get the picture. Company names are usually wrong. I run across a lot of names and specifically dislike most of them. It’s like, why can’t you come up with a name that actually stands for your product/service/brand promise/mission…
Anyhow, here’s a company name I like: TIECOON. They nailed it. And you thought picking out a tie was hard enough–how about a whole tie company’s name?? Their name is a pun, it’s short, it is very masculine. Plus their ties are actually awesome and arrive within a couple days of ordering.
So long story short: as soon as I found Tiecoon we begged them to let us help them with their PayPal problems and make their site faster on a lightning speed server and get all their data integrated and social media nailed down. Which they were willing to do.
So as you mull over names for your upcoming brand/venture/child, here are two things to help you:
May 16th
I was recently contacted by FreshBooks to see if I’d write up a little blurb that could be featured on the Google Enterprise Blog.
The question I was asked to write about was: “How Google Apps and FreshBooks help you run your business”. I was really excited to do so because I have been evangelistic about both technologies for years. Why? You can read the original version of what I sent to Freshbooks here:
On the back of my business card you will find a famous quote attributed to Einstein: “Make everything as simple as possible but not simpler.”
As the owner of a small digital consultancy, I have to know where my money is all the time…but I can’t be required to spend a lot of time tracking it. For years I have struggled with financial systems that fit one or the other of these criteria but never both. Happily, this all changed when I switched to Google Apps and FreshBooks.
When I started my business several years ago I decided my internal systems needed to exemplify the streamlined cloud-based model I sold to clients. It wasn’t long before I began using Google Apps for everything–proposals, time tracking, email, voice and other communications–everything. I even tried to keep my books with a number of sophisticated Google Spreadsheets. As time went on and things sped up, I knew I needed a better solution…that would still integrate with Google Apps. I tried every single application that integrated with Google Docs. At the end of the search it was obvious that FreshBooks was leaps and bounds beyond anything else.
Here’s the post again.
Mar 23rd
I only read one email newsletter. Of course I receive more email newsletters than credit card offers by a slim margin. But there’s only one that I actually READ. It’s from a font company called MyFonts.
I love typography. It’s amazing to me how much branding, image, class and even emotion can be conveyed by fonts. It is my opinion that at the end of the day the thing that separates the men from the boys in design is a good understanding of type.
So attention all designers: Before you design anything else, I’d like to ask you to read an excellent little article called “Mixing Fonts” on Hoefler & Frere-Jones’ website.
You’ll see what I mean about emotion.
Feb 23rd
http://www.originalwatermen.com
Maybe I should rephrase: this is my favorite Magento website that I have done
I’ll have to think about which one is my actual favorite.

Original Watermen is just a great company in the first place–quality products, quality people, great branding…If you haven’t checked out their website, you should!
Here’s what Ken, the owner said:
We’ve been selling lifeguard clothing for over 18 years and have done too many catalogs and website revisions to count over the years. I am really excited about this year’s launch! We needed a website to reflect all of our new product and development ideas, we also needed a site to be interactive and yet eye catching to the general populous, yet it also had to have hard core e-commerce functionality. Mike had plenty of fresh ideas and was very creative in matching our brand, lifestyle and culture. We feel Mike nailed the development and creativity to a tee!
Now two months later, we have a website that everyone raves about! Mike’s work is not only great, he is a pleasure to work with. I recommend Mike to any company that is looking to standout from the crowd and has a desire to be on the cutting edge of creativity and website development.
Feb 6th
When we started designing the ehrmandate.com, the last thing I wanted was to end up like all the other medical websites that look identically sterile.
So that means a flash site, right? Well…almost. I was thinking of doing something similar to http://drxlr.com, because it’s simple, has great navigation and is in a word well designed. Kind of like something in an art museum you just want to keep looking at even after your brain finally “gets” it.
But because we have to hit a medical audience, we decided to go with something more straightforward. Pattern: http://www.mwacareers.org, built in flash with some cool effects and video ideas.
This website also had to be ipad compatible (and this was before Apple opened up Flash for IOS devices).
Stephen our amazing UI developer used jQuery and javascript to create almost the same look and feel (granted, with slightly simpler animations). Here are some of the cooler things that had to be done:
Jan 3rd
“Flash is on its way out.” I’m getting tired of hearing it.
Saying that we don’t need Flash anymore because of technologies like HTML5, CSS3 and javascript is like saying that we don’t need a MacBook Pro because we have an iPad. Really, all we are saying is that it’s cooler because it’s newer.
A: Flash is still WAY better for any sophisticated animation and video stuff. You couldn’t do these sites without flash.
Consider the following technical excerpt from a Cisco programming guide for one of their DMP devices (ActionScript is the Flash programming language):
Comparison of Javascript (JS) and ActionScript (AS) APIs Some JavaScript API’s do not have an equivalent ActionScript APIs as there are no equivalent features to match (browser related calls). The reverse is also true – some ActionScript API’s do not exist in the JavaScript API Flash related calls). For example, JS call tvMediaPlayer_browserClose(id) does not exist in the AS API as there is currently no Browser. AS call like setColorKey(red:Number, green:Number, blue:Number, range:Number) does not exist in JS API because this feature is not supported by the Browser. However most video functions have a 1:1 mapping. For example, AS call stopVideo() is equivalent to the JavaScript function tvMediaPlayer_stop() where both API’s stop video. In JavaScript the function tvMediaPlayer_play(url) is equivalent to the ActionScript function playVideoToCoordinates(url:String, loop:Boolean, fullscreen:Boolean, x:Number, y:Number, w:Number, h:Number) where both API’s play video to a location defined on the screen. Link to Action Script Media Player Full API :
Translation: JavaScript can do things that ActionScript cannot do, and vice versa. Just like MacBook Pros and iPads.
A: Because it provides an alternative to simple Flash animation while not requiring a plugin.
BUT if you’re not doing sophisticated video development or animation, you may be able to get by with a javascript library like jQuery, prototype, mootools, or the like. I am a proponent of jQuery because it is easy to use and has the largest user base. Here’s a post where we discuss the use of jQuery replacing Flash on one of our favorite projects.
Oct 28th
Steve Jobs had some interesting things to say in a message during his
F4Q10 Results – Earnings call back on the 18th.
Of course the iPad has continued to sell phenomenally. I expected that.
What I found fascinating was Jobs’ treatment of Apple’s “integrated approach” and its benefits over and against what describes as the “fragmented approach” of competitors, especially Google and Android.
The open vs closed issue, Jobs tells us, is “just a smokescreen to try and hide the real issue”, which he says is “fragmented versus integrated.”
What is so “fragmented” about Android, we might ask? Jobs gives evidence: Android OEMs come up with proprietary interfaces. Multiple versions of Apps exist. Multiple App stores are coming up soon.
By contrast, jobs maintains that Apple is integrated, citing the easy to use iTunes App Store and the speed by which developers are paid.
Jobs builds to a climax:
We see tremendous value in having Apple rather than our users’ be the systems integrator…. When selling to users who want their devices to just work, we believe integrated will trump fragmented every time.
This took me aback the first and second times I read it. Yeah, I thought, all we care about is whether it just works…
So we are very committed to the integrated approach, no matter how many times Google tries to characterize it as closed. And we are confident that it will triumph over Google’s fragmented approach, no matter how many times Google tries to characterize it as open.
The end. So much for Google’s little Android ploy.
Not so fast Steve.
I actually care about more than whether my device “just works”. I care about things like cost, customization, speed…and especially freedom.
Steve, what you’re actually advocating is socialism…the idea that “we the monolithic good-hearted organization have your best interests in mind and will take care of you. Just let us be in charge of your access to the things you need and your troubles will be over.”
My Droid Incredible is not as “integrated” as Steve’s iPhone 4.
But I can tether to both of my computers and use 100GB of data per month.
Socialism would be great in an ideal world. But in the real world, I’ll stick with Freedom.
Here’s a transcript of the rest of the F4Q10 message.